Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Order processing typically takes 1–3 business days. Once shipped, delivery time depends on your location and selected shipping method. Most orders arrive within 7–14 business days after shipment. You will receive a confirmation email with tracking information once your order ships.
You can create an account by clicking the “Account” or “Sign Up” option on our website. Simply enter your email address and create a password. Creating an account allows you to track orders, manage addresses, and view your order history.
If your order has not yet shipped, please contact us as soon as possible at [email protected]. Once an order has shipped, we may be unable to change the shipping address.
After your order ships, you will receive an email containing your tracking number and a tracking link. You can also log in to your account to view order status updates.
No. EACONN does not store or have access to your credit card information. All payments are processed securely through trusted third-party payment providers.
Sales tax is applied where required by law and is calculated automatically at checkout based on your shipping address.
We ship to many countries worldwide. Available shipping destinations will be displayed at checkout. If your country is not listed, please contact us at [email protected] for assistance.
In most cases, items are shipped together in one package. However, depending on availability or shipping location, your order may arrive in multiple packages. If this occurs, you will receive separate tracking numbers.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery for unused items in original condition and packaging. For full details, please visit our Refund & Returns Policy page or contact us at [email protected].
We apologize for the mistake. Please contact us at [email protected] with your order number and photos of the item received. We will arrange a replacement or refund promptly.
If your item arrives damaged, please email us at [email protected] within 48 hours of delivery and include photos of the damage and packaging. We will resolve the issue as quickly as possible.
Once your return request is approved, we will provide you with the correct return address and instructions by email. Please do not send items back without authorization.
You can reach our customer support team by emailing [email protected]. We aim to respond to all inquiries within 24–48 business hours.
If you notice an incorrect shipping address, contact us immediately at [email protected]. If the order has not shipped, we can update the address. If it has already shipped, changes may not be possible.
Orders can be changed or canceled before shipment. Once an order has shipped, it cannot be modified or canceled and must follow the return process.
At this time, pre-orders are only available for select products. If an item is sold out, please check the product page or contact us at [email protected] for availability updates.