At EACONN, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please review the following Refund and Returns Policy carefully.
1. Return Eligibility
You may request a return if:
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The item is defective, damaged, or incorrect upon arrival
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The item is unused, in its original condition, and in its original packaging
To be eligible for a return, the request must be made within 30 days of delivery.
2. Non-Returnable Items
Returns will not be accepted for:
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Items that have been used, altered, or damaged by improper handling
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Items missing original packaging, accessories, or manuals
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Returns requested after 30 days from delivery
3. How to Request a Return
To initiate a return, please contact our customer support team at:
Please include:
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Your order number
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A brief description of the issue
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Clear photos or videos (if the item is damaged or defective)
Our team will review your request and provide return instructions if approved.
4. Return Shipping
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If the return is due to a defective, damaged, or incorrect item, EACONN will cover the return shipping cost.
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For non-defective returns (such as change of mind), the customer is responsible for return shipping fees.
We recommend using a trackable shipping service, as we are not responsible for lost or undelivered return packages.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be issued to the original payment method
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Refunds are processed within 5–10 business days after inspection
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Original shipping fees (if any) are non-refundable, unless the return is due to our error
6. Exchanges
We only replace items if they are defective or damaged.
If you need an exchange for the same item, please contact us at [email protected].
7. Late or Missing Refunds
If you haven’t received your refund after processing:
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Check your bank or credit card account again
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Contact your payment provider—processing times may vary
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If the issue persists, contact us at [email protected]
8. Order Cancellations
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Orders may be canceled before shipment for a full refund
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Orders that have already shipped cannot be canceled and must follow the return process
9. Contact Us
If you have any questions about this Refund & Returns Policy, please contact us at: